
State Farm® Insurance Agent Juan Ortiz
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Nick Malbone
August 20, 2025
"Casey was my agent and she was the best! Everything was done in about 30 minutes which is so fast especially compared to other companies I've tried using in the past. Very professional and everything was done perfect. I'd give her 10 stars if I could."
Ann Marie McFaul
August 19, 2025
"After being with my last insurance company for over a decade, my rates skyrocketed when I added my daughter as a new driver. It is such a stressful time — between her starting to drive and the costs going through the roof, I felt completely overwhelmed. That’s when I reached out to Juan Ortiz, and I’m so glad I did! He was able to find me a much better rate with even better coverage. The whole process was smooth, easy to understand, and Juan took the time to explain everything and answer all my questions. Switching was absolutely the best decision I could have made, and I highly recommend Juan Ortiz – State Farm to anyone looking for an honest, helpful, and reliable insurance agent. Thank you, Juan, for taking the stress out of an already overwhelming situation. I appreciate you more than words can express!"
Noelle Tuttle
August 13, 2025
"Had an amazing experience with Casey! Within an hour of informing my old agent I was moving, Casey had my new insurance documents ready, with a much better rate! She was so kind and easy to work with, making a genuine connection during the process. Highly recommend working with Casey!"
"Thank you so much for the kind review, Noelle! I love hearing that Casey made your transition smooth. Providing fast, friendly, and personalized service is what we strive for. We truly appreciate your recommendation and are grateful to have you as part of your agency family. If you need anything in the future, please don't hesitate to reach out!"
Miguel Zavala Rosiles
August 6, 2025
"Great experience!"
"Thank you Miguel! We're thrilled to hear you had a great experience with our agency. Providing excellent service and support is our top priority, and your feedback means a lot to us. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We appreciate your trust and look forward to serving you again!"
Felicia Brackin
July 22, 2025
"This is a great office, we really enjoy working with them. We recently had to file a claim and I can’t stress how helpful Casey has been to us. She’s been so kind, answered so many questions, and been a great guide. I recommend this office."
"Thank you so much for the review Felicia! I'm happy to hear that Casey was able to come through for you while dealing with the oh so fun experience of an insurance claim. We appreciate you!"
Kayla Toto
July 16, 2025
"Got us all hooked up with the insurance and was a quick and easy process! Amazing service as usual! Thank you Juan!"
"Thank you so much Kayla! Appreciate you choosing our office and I'm happy we were able to take care of things so easily for you"
Shelby Barlow
June 9, 2025
"my family and i have been customers for decades and every time we are greeted with excellent customer service. 100% recommend"
"Thank you so much for your loyalty and kind words, Shelby! We truly appreciate your continued support over the years and are thrilled to hear you’ve consistently enjoyed our service. Looking forward to serving you and your family for many more years to come!"
May Hernandez
June 3, 2025
"Highly recommend this office! Kasey, Juan, and all of the staff are super nice. They are very knowledgeable and have exceeded my expectations. I’ve been a client here for a few years now and have had a wonderful experience every time I have needed them."
"Thank you so much for the kind words and recommendation! We are thrilled to hear that we have exceeded your expectations and have been able to provide a wonderful experience in the time you have been with us. Your support means a lot to us. We're grateful to have you as part of our State Farm family!"
Patrice Searle
May 28, 2025
"Everyone that I have met in this office have been so nice and helpful. Rachael has been wonderful! Helping me with many questions and changes to my Auto and Home insurance. Rachael is professional and does an excellent job knowing everything related to my insurance needs. I like the small town atmosphere at this office."
"Thank you for the kind review Patrice! We appreciate that you enjoy the small town atmosphere in our office. That's our aim! And I agree 100%, Rachel is wonderful and I couldn't be more grateful to have her as a part of the team. "
Jeannie Potter
May 28, 2025
"I have to give this State Farm office a two thumbs up!!!!! EVERYTIME I need assistance or have a question, they are so quick to respond. They listen to all of my questions and provide all options available to me with no pressure. I have been a client with this office for almost 40 years and they have always done right by me and my family. Excellent knowledge, rates and team support!!!!! I highly recommend this group, especially RACHEL!!"
"Wow! Thank you so much for your glowing review Jeannie! It means the world to us that you've trusted our office and State Farm for nearly 40 years—your loyalty and kind words truly inspire our team to continue providing the best service possible. Your recommendation is the highest compliment we could receive, and we're so grateful to have you as part of our State Farm family. Here's two thumbs up right back at you! 👍👍 "
Pj Ch
May 21, 2025
"Thumbs Up - I have had my car insurance through State Farm for many decades. I have always found the State Farm team to be very responsive and helpful. After "shopping around", I connected with Juan Ortiz State Farm in late 2022 when I moved to PA; I continue to have a very positive State Farm experience with the Juan Ortiz team. Thanks go out to Rachel and Ana who were very responsive, helpful, and knowledgeable in my recent effort to obtain info on other types of insurance."
"Thank you so much for the kind words! I'm happy to hear we were able to continue providing the level of service that has been a big part of your positive State Farm experience. Thank you for allowing us the opportunity and thank you for recognizing Rachel and Ana's efforts. Grateful to have people like you in our State Farm family!"
Magda Bayron
May 16, 2025
"Me encanta esta oficina porque todo el trabaja aquí son muy amable y te ayuda y te explican todo muy bien . Todo excelente"
"¡Muchas gracias por su comentario! Nos alegra saber que su experiencia fue excelente y que nuestro equipo pudo ayudarte con amabilidad y claridad. ¡Estamos aquí para lo que necesites!"
Itzel Ramírez
May 16, 2025
"Excelente atención, los recomiendo ampliamente siempre con la mejor actitud,amabilidad y mucha empatía. En español e inglés eso ayuda mucho para entender mejor nuestro seguro Los mejores !! 👏🏻👏🏻"
"Gracias por sus amables palabras. Estamos muy orgullosos de nuestro equipo por la dedicación y atención que brindan a cada cliente. Su empatía y esfuerzo en comunicarse en español e inglés hacen toda la diferencia."
Jason Kristie
May 15, 2025
"This office is always ready and willing to go above and beyond for their customers!"
"Love hearing this! I believe it was Rachel you were working with and she is the glue that holds this place together! Appreciate you taking the time to write a review and appreciate even more that you trust us with your insurance needs. Thank you Jason!"
Rafael Ebenezer Balbuena Sánchez
May 15, 2025
"Most of the time my insurance is confusing to me but they made it simple, this was the best experience I've had with an insurance, keep up the good work"
"I'm thrilled to hear we are able to simplify the insurance process for you while providing a positive experience along the way. We truly appreciate your support and will keep working hard to provide excellent service! 😊"
Liam Ellmore
May 15, 2025
"Very attentive and friendly"
"Appreciate you Liam! Thank you for the kind words"
Maria Alonzo
May 15, 2025
"Juan and his team are amazing I love there energy, there knowledge they are so friendly and are always willing to help and teach on all the different policies that they offer."
"Thank you Maria! So proud to hear that this is the impression that our team continues to leave on people."
Aaron Kent
May 15, 2025
"Great experience was knowledgeable and friendly definitely recommend"
"Thank you for your wonderful feedback! We're so glad to hear you had a great experience and found our team knowledgeable and friendly! 😊"
Lorena
May 15, 2025
"A great team! Carolina answered all my questions and made me feel confident about my insurance. 10/10 recommend!"
"I loved reading this review. It's our goal to help you understand your insurance so that you feel confident about your coverage. Your words and your recommendation mean the world to us! 😊"
Itzel V
May 15, 2025
"Carolina V. me encanto su servicio, la forma en que explica lo hace todo más fácil, aun con términos que no entendía ella me ayudo mucho, cuando necesito ayuda todos están dispuestos a responder en la oficina. gracias por su excelente equipo!!"
"¡Muchísimas gracias por su comentario tan positivo! Nos llena de alegría saber que Carolina pudo ayudarte y que su forma de explicar hizo todo más sencillo para ti. En nuestro oficina trabajamos con dedicación para brindar un servicio de calidad. Siempre estaremos aquí para ayudarte en lo que necesites. ¡Gracias por confiar en nosotros! 😊"
Anais Fleury
May 15, 2025
"Carolina siempre ha sido de una gran ayuda en resolvernos cualquier duda y problema! Muchas gracias, excelente servicio!!!"
"¡Muchas gracias por tus amables palabras! Nuestro oficina siempre está comprometido con brindar el mejor servicio posible. ¡Estamos aquí para ayudarte en lo que necesites! 😊"
Yvonne Bray-Bonnage
May 2, 2025
"I highly recommend working with Juan and his team with your insurance needs. He is the most helpful insurance agent that I have had over the years. Juan is so friendly and very patient. I had a claim which I did not know how to handle and Juan went out of his way to help me from the very beginning to the very end and in doing so made everything run smoothly and quickly. Thank you again Juan!"
"Thank you so much for your kind words and recommendation, Yvonne! It was truly my pleasure to assist with your claim and ensure everything went smoothly from start to finish. We always strive to provide the best service possible. That's where we prove our value most. We are here to help!"
B Mellon
March 20, 2025
"Rachel and Juan have been great to work with. Great pricing and value, even adding a 16 male driver to the plan. So easy to set up and get started. Reach out to them for any insurance needs, you won’t be disappointed."
"So glad we could work with you to take care of your insurance needs. Especially with adding a youthful driver! Thank you Bernadette! We appreciate you!"
Carolina Vera
December 11, 2024
"I love that whenever I have a question about my policy they always are there for me. Rachel made sure I understood everything, even how my life insurance works!"
"Thank you for the review Carolina! Happy to see that our office's mission shines through in our customer interactions. From understanding the importance of life insurance to just generally understanding your insurance!"
Chris Siefert
June 20, 2024
"Quoted one price then pulled a switcheroo, At the time of activation. Service was good beside the unexpected price increase."
"Hi Chris. I reached out through email. I'm glad we were able to connect and discuss your policy. Apologies for any misunderstandings there may have been initially!"